Refunds & Returns Policy


Please call Customer Service at 713-464-4766 or simply email us at Only special circumstances.

  • Please check your order upon receipt.
  • All Claims must be made within 48 hours of receipt of delivery.
  • All returns require a Return Merchandise Authorization (RMA) number (which must be clearly written on top of boxes in marker).
  • Items must be returned within 7 business days of delivery.
  • There will be a 25% restocking charge on all approved returns, plus $2.00 per trophy for engraved plates.
  • Engraved medals, acrylics, crystal, glass, plaques and custom items cannot be returned for credit and are nonrefundable.
  • Shipping charges are non-refundable.
  • All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
  • Custom or Stock inserts are non-refundable.
  • Any awards with inserts applied are non-returnable and non-refundable.
  • Return shipping is at customers expense.


Our system will not permit adjustments or alterations to any order once it has begun processing. Any additions must be done as a new order. Any new order charges will apply.