Refunds & Returns Policy

RETURNS:

Please call Customer Service at 713-464-4766 or simply email us at sales@aaa-trophy.com Only special circumstances.

• Please check your order upon receipt.
• All Claims must be made within 48 hours of receipt of delivery.
• All returns require a Return Merchandise Authorization (RMA) number (which must be clearly written on top of boxes in marker).
• Items must be returned within 7 business days of delivery.
• There will be a 25% restocking charge on all approved returns, plus $2.00 per trophy for engraved plates.
• Engraved medals, acrylics, crystal, glass, plaques and custom items cannot be returned for credit and are nonrefundable.
• Shipping charges are non-refundable.
• All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
• Custom or Stock inserts are non-refundable.
• Any awards with inserts applied are non-returnable and non-refundable.
• Return shipping is at customers expense.

ORDER CHANGES:

Our system will not permit adjustments or alterations to any order once it has begun processing. Any additions must be done as a new order. Any new order charges will apply.