Do you have a showroom?

Yes, we are located at 10141 Long Point Dr. Houston, TX 77043

I want to include my logo on my awards. Do you accept digital artwork?

Yes, usually with no problems if you provide to us in an EPS/Vector File.

What is the usual production time for my order?

Normal production time for most items is 7 business days. Rush services are available with a rush fee. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval will shorten production time and may cause delays in job completion.

What is your Rush Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. Rush service fee will be quoted according to production time.

Fulfillment Services

Want to establish a recurring recognition program but don’t want to store a lot of products? We offer complete fulfillment services as part of our extensive customer support program. We can maintain your inventory of gifts, awards, promotional products, etc. and have them personalized and shipped to your office or event in plenty of time for presentation. As an additional commitment to you, we can also insert your cards or letters with each package so your winner is sure to get your message of congratulations. Contact our sales team for more details!

Custom Design Services

Unlike many awards companies, we maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. You can see some of our work in the Custom Awards section of this site. Let us turn your concepts into reality! Contact us today!

What other special services do you offer?

Laser Engraving - Diamond Drag Engraving - Sand Etching – Promotional Products

Will I be notified when my order does ship?

Yes, we will email you with notification that your order has shipped, including courier tracking information.

What methods of shipping are available and at what cost?

When you place your order, you will be offered several options for shipping, including local pick-up if you live in our area. Shipping cost will be calculated once size, weight and delivery date is determined.

What if my awards arrive damaged or engraved incorrectly?

Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling of a name, approving the proof with the errors) we will still replace the incorrect piece(s) as quickly as we can for a fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

Can I return any items for a refund?

No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What methods of payment do you accept?

We accept MasterCard, Visa, American Express, and Discover. Your card will be charged when the order is placed.

How to reach AAA Trophy & Engraving Service

Please contact our sales associates at (713) 464-4766 for more details. We’ll do everything in our power to make your awards/engraving program a success!